CUSTOMER EXPERIENCE INSIGHT ANALYST
Posted on :
08-07-2022
Employer Active
1 Vacancy
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Jobs by Experience
3 - 4 years
Monthly Salary
KWD 1 - 100
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
08-07-2022
Job Description
Req ID : 1208335
- Engage with thousands of customers and partners and learn customer behaviour and needs.
- Develop an effective research / insight plan to support business objectives and strategies.
- Represent the voice of the customer – discovering and promoting innovative uses of data and analytics, being the champion across all departments.
- Manage the research plan, prioritizing the most important and effective areas to provide valuable insight to key projects.
- Manage agencies on qualitative and quantitative research projects.
- Work proactively with other department to ensure all operation and marketing projects are supported by research, insight and analytics.
- Provide in-depth analysis on internal and external voice of customer.
- Analyse and model structured data and implement algorithms to support analysis using advanced statistical and mathematical methods from statistics and data mining.
- Assist in preparation of internal documents/presentations outlining key findings/results.
- Transform data into actionable business intelligence through the use of query and reporting tools.
- Build reports for performance monitoring.
- Provide specialized business performance analysis including statistical assessment of total customer portfolio in order to make recommendations.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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