Customer Experience Associate
Posted on :
29-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2577281
- Good command of both Arabic and English (written and spoken)
- Handle all client queries through live chat, emails, social media and phone calls.
- Understand, investigate and resolve all client issues.
- Follow with client complaints by following the internal policies.
- Verify submitted documents related to new customer accounts.
- Be a point of contact between the client and the other departments in Rain.
- Provide all necessary knowledge to any potential client and be updated for any enhancements.
- Manage client onboarding journey.
- Contact customers regarding their required documents.
- Address any client questions related to opening accounts, deposits and withdrawals, trading on the platform.
- Follow up with all type of cases.
- Monitor any crypto send or receive transactions.
- Raise any delayed deposit and withdrawals.
- Cross-skilling between CX and front Ops, approving and rejecting new applications.
- Raising any errors that were found in the application or the website to the technical team.
- Following up with CSAT results and complaints.
- Following up with raised incidents to provide the best customer experience.
- Handle any additional such as: ad-hoc which is documenting user reviews to management, checking on old and existing customers and following up with their concerns, handling NPS customers.
- Handling phone calls that are requested by the customers or if they are struggling with any issues.
Employment Type
Full Time
Department / Functional Area
Key Skills
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