Customer Enquiry Advisor
Posted on :
11-07-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1219218
• Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.
• Offer alternatives to customers and potentially turn information calls into sales leads or identify other additional value added services to customers when opportunities arise during the course of interaction
• Adhere to existing Customer Service procedures as outlined in the department manuals, while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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