Contact center agent - HRcom

We are currently seeking a highly motivated and customerfocused CONTACT CENTER AGENT to join our team. As a Contact Center Agent you will play a critical role in ensuring customer satisfaction and maintaining the companys professional image. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and have excellent communication skills.

Responsibilities

• Provide outstanding customer service by answering incoming calls emails and live chats in a professional and timely manner.
• Identify and resolve customer inquiries and issues effectively and efficiently.
• Accurately document customer interactions and update customer profiles.
• Assist customers with product information pricing availability and order status.
• Process customer orders returns and exchanges according to company policies and procedures.
• Collaborate with team members and other departments to resolve complex customer issues.
• Follow up with customers to ensure their ... satisfaction and gather feedback for improvement