Consulting Account Executive

• Leads the virtual Consulting account team's contributions to the account vision and strategic approach. Contributes to the overall One Microsoft strategy, driving for agreement with account team on Consulting and Partner strategy. Leverages appropriate tools, frameworks, and methodologies (e.g., 3 Horizons model, customer and industry knowledge) to develop a deliberate approach to position potential modernization and digital transformation outcomes which are aligned with customer's priorities.
• Leads the virtual Consulting account team account-planning preparation, defining Consulting sales priorities and collaborating with Consulting delivery/account-aligned leads to leverage insight and provide input to overall account plan. Leverages 3-Horizon outcomes as a point of view/roadmap for digital transformation. Leads Consulting input to account-team planning sessions, uses the appropriate tools (e.g., account- planning tool), and provides updates per required account-team governance and rhythms. Understands revenue drivers for other (non-Consulting) Microsoft business segments and aligns plans appropriately (e.g., cloud-success metrics, revenue-recognition timelines, etc.).

Customer Realtionship Management

• Drives for agreement with account team on customer and partner stakeholder ownership, including consulting-led stakeholder relationships. Builds and maintains connections with key influencers and decision makers, and leads effective consulting rhythms of connection with customer and partner stakeholders. Leverages the consulting the virtual Consulting account team appropriately.
• Leverages insight from consulting account-delivery team to ensure awareness of status of projects in delivery. Anticipates issues/risks on customer satisfaction, determines the root cause of problems, removes blockers and establishes recovery action plan to improve customer's overall experience.