Concierge Manager

Key Responsibilities: • Client Relations: Build and maintain strong relationships with customers, offering personalized assistance and ensuring their needs and preferences are met with the highest standard of service. • Service Coordination: Coordinate and oversee all aspects of the customer experience, from initial contact to post-purchase follow-up, ensuring a smooth, efficient, and enjoyable process. • Brand Ambassador: Represent the brand with integrity and sophistication, embodying its values and standards in every customer interaction. • Feedback Management: Actively solicit and analyze customer feedback to identify areas for improvement and implement strategies to enhance the customer experience. • Team Collaboration: Work closely with sales, service, and other departments to ensure a cohesive approach to customer care and to resolve any issues promptly and effectively. • Event Planning: Organize and manage exclusive events and experiences for customers, enhancing brand loyalty and engagement. • Market Awareness: Stay informed about the latest trends in luxury automotive services and customer care, and suggest innovative ideas to keep our services ahead of the curve. Qualifications: • Proven experience in a concierge role or similar, preferably in the luxury automotive sector or high-end hospitality. • Exceptional communication and interpersonal skills, with the ability to engage effectively with a discerning clientele. • Strong organizational and multitasking abilities, with meticulous attention to detail. • A passion for the Lexus brand and a deep understanding of the luxury market. • Ability to work flexibly, including weekends and evenings as required.