Complaints & Disputes Specialist Professional
Posted on :
12-08-2022
Employer Active
1 Vacancy
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Jobs by Experience
0 - 8 years
Monthly Salary
SAR 11000 - 15000
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
12-08-2022
Job Description
Req ID : 1418606
- Mentoring/supervising the performance/responses of the CITC Complaints team (Customer Care) in resolving customers’ complaints at all CITC systems levels.
- Representing the Company before the CITC in relation to any matters related to customers’ complaints (i.e. workshops, meetings, conferences).
- Providing solutions (technical or otherwise) to close the customers’ complaints in line with the CITC requirement.
- The required role under the SLA of Management of Correspondence through the CITC Complaints and Violations Systems.
- Securing proper responses from the customers’ complaints team to the violations forwarded by the CITC’s violation committee to the company.
- Reporting the status of the CITC’s violations and customers’ complaints to management on weekly basis.
Employment Type
Full Time
Department / Functional Area
Key Skills
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