Command Centre Global Administration
Posted on :
22-07-2022
Employer Active
1 Vacancy
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Jobs by Experience
0 - 0 years
Monthly Salary
KWD 123 - 123
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
22-07-2022
Job Description
Req ID : 1273640
- Act as the Global system administrator (SME) for Freshdesk configuration for all customers, (existing & new) ensuring that First Time Right principles are delivered
- Act as Global configuration & implementation resource for new customers & internal teams, generating solutions that meet customer requirements within the capabilities of the Query Management Tools
- Manage Power BI reporting & insights generation for Query Management activity
- Develop and own continual review of documentation related to Query Management systems eg User Guides, Training material, QMS documentation etc
- Act as Global master trainer for Query Management action on a Train the Trainer approach
- Own and drive improvements in Global standards for query management across teams enhancing customer experience and driving continuous improvement activities
- Drive best practice optimization and automation activities related to Freshdesk improving agent efficiency & automation driving standardisation & common understanding on all aspects of the Query Management process
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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