Cluster Director of Events Conference Services

Responsible for meeting and exceeding revenue for both guest rooms, catering and function space in the conference and meeting market segment as laid down in the marketing plan. Ensure one-stop servicing for all client and act as a liaison between customers and operational departments. Work closely with sales management team to drive and expand business opportunities. Responsible for implementing management standards and quality guidelines in the Department set by the Executive Commercial Director.

Essential Responsibilities and Duties

FINANCIAL:

• To assist the Executive Commercial Director in the preparation of the yearly catering revenue & expense budget
• To actively lead the Groups & Events team financial and administrative activities to ensure that yearly revenue budgets are surpassed
• To assist the Executive Commercial Director and Cluster DRM with accuracy of catering revenue forecasting with most updated market information
• To come up with upsell strategies that would help surpass budget

ADMINISTRATIVE:

• To actively contribute to the Department’s financial and administrative activities to ensure that yearly catering revenue budgets are surpassed
• To monitor the Delphi Sales and Catering System and ensure it is set up properly for maximum performance
• To review Groups and Events F&B menus and pricing structure in coordination with the Executive Commercial Director, Cluster DRM, Director of Food and Beverage and Executive Chef
• To identify need periods and maximize meeting space utilization in coordination with the Executive Commercial Director and the Room Sales Team
• To set and review goals for the Conference & Events team and its individual team members
• To facilitate accurate administration reports, month-end and other reports are submitted on time