Cloud Support Engineer

Excellent verbal and written communication skills in English.

• Hands-on experience supporting Linux systems including 2 or more of:

• Virtualization / Cloud - primarily using KVM or OpenStack.

• Containers - especially with Docker, LXD/LXC, or Kubernetes.

• Storage technologies - block, object and network.

• Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)

• Linux integration with other environments (authentication/directory services, network file systems, etc.)

• Cloud computing (provisioning, monitoring, orchestration, etc.) • Troubleshooting experience:

• Basic reading of stack traces to be able to search for duplicates, escalate to the correct team.

• Understand OS and Application level bugs and advise on next steps

• Programming fundamentals in any language.

• Customer support experience:]
• Customer needs are top priority

• Communicate clearly and set the right expectations.

• Ability to travel