Client Service Agent

Job Description

About the Role

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To provide operational and sales support clients to on board and ensure that they are able to better understand the full potential of the company's financial products.

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Provide client support services in accurate and timely fashion.

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Maintain high level of professionalism and competence in every client interaction.

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Ensure an excellent onboarding experience for our new clients.

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Build positive and productive relationships with clients.

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Analyze and resolve clients’ issues promptly.

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Work in compliance with company policies and procedures.

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Maintaining an accurate record of all existing and potential clients.

Skills

Requirements:

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Bachelor's degree in Business Administration or a related field.

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Bilingual (Arabic – English).

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Minimum of 2 years working experience.

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Proficient in Microsoft Office.

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The ability to work efficiently under pressure.

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Excellent organizational and time management skills.

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Strong analytical and problem-solving skills.

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Effective communication skills.

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Exceptional customer service skills.

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2 year minimum experience, advantage given to candidates within the Financial Services Sector.

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Strong skills in Customer Service, Analytical and Organizational.

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Knowledge in AMLA, FOREX Trading will be a plus.

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Must be residing in Kuwait.