Client Executive

The opportunity The Account Manager supports the Global Client Serving Partner (GCSP) and Regional Business Development leader (BDL) to ensure that all locations and Service Lines (SL) of the firm are actively engaged around our largest, most complex global accounts, and that we deliver Exceptional Client Service (ECS) in all internal and external encounters. As part of the primary account team, reporting to the regional BDL, and with close connection to some of EY’s senior leaders, your time will be focused on activities to enable the achievement of our objectives of client satisfaction, account leadership support, account activation and program management, and administration and management. You will be responsible for implementing our global account activation strategy and planning, in collaboration with the account leadership team. As the Account Manager, you will work closely in the day to day under the leadership of the (GCSP) and (BDL) Your Key Responsibilities • Implement global Account Activation strategy, methodology and processes • Support account strategy working with account leadership and drive global execution of account plan • Support service line planning activity and account integration and prepare for account meetings • Responsible for follow-up on account actions by tracking progress against deadlines and driving activity • Proactively liase with account team members to drive account initiative • Assist in managing the annual global revenue planning process • Own and Coordinate the Client Relationship Management (CRM) process • Manage the account pipeline process and drive discipline across global team • Coordinate the pursuit process for opportunities, working closely with key partners • Identify EY thought leadership and insights to be shared with the client • Serves as subject matter expert for all information related to the account • Manage Off-shore Account Coordinator/s if applicable – overseeing pipeline management, financial analysis, sales cycle support, client research, plan management • Provides admin support for meeting scheduling and any other administrative tasks • Lead connectivity of Account Managers/Coordinators locally and around the globe sharing best practice across EY account network • Sets and manages expectations with account stakeholders Skills And Attributes For Success • Strong knowledge of account management processes and tools • Excellent written, verbal, and presentation skills, including strong command of English • Strategic thinking and analytical skills • Strong attention to detail and sound organizational skills; ability to manage multiple priorities simultaneously • Proactive action items/follow-up, input/ideas and account teaming To qualify you must have • A bachelor’s or post-graduate degree (emphasis in Marketing or Business preferred) or equivalent relevant experience • 8+years of account management or similar relevant experience, ideally gained within a global multinational company • Professional Services experience preferred but not essential • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization • Proven sound judgment and flexibility in balancing multiple project requirements, tight deadlines, and keeping people and projects moving on schedule, with high attention to detail • Thorough existing understanding of the Client, including its HQ and affiliates and subsidiaries – including its strategy and priorities, organization and culture, key executives, procurement processes, etc. • Based in Doha