Cafe Manager

Main Responsibilities

• Operational Excellence:
  • Execute daily operations smoothly, including opening and closing procedures, inventory management, and ensuring adherence to health and safety regulations.
  • Monitor and maintain quality control of food and beverage offerings, ensuring consistent taste, presentation, and portion sizes.
  • Develop and implement efficient processes for order taking, food preparation, and service to optimize customer satisfaction and staff productivity.
  • Collaborate with suppliers to ensure a steady supply of fresh and high-quality ingredients.
• Customer Experience:
  • Lead by example in delivering exceptional customer service, creating a welcoming atmosphere, and resolving customer issues promptly and effectively.
  • Gather customer feedback and insights to continuously improve offerings and enhance the overall café experience.
  • Implement strategies to enhance customer loyalty and engagement, such as loyalty programs and personalized service initiatives.
  • Ensure that the café ambiance and cleanliness contribute to a positive and comfortable experience for customers.
• Brand Standards:
  • Uphold the café's brand identity and values by ensuring that all employees adhere to brand guidelines in appearance, communication, and service delivery.
  • Maintain the café's aesthetic appeal, ensuring visual merchandising and displays are aligned with the brand's image.
  • Oversee the implementation of marketing and promotional activities to attract new customers and retain existing ones.
• People Engagement and Development:
  • Recruit, train, and onboard new team members, fostering a positive work environment that encourages teamwork, creativity, and a strong work ethic.
  • Provide ongoing coaching and performance feedback to employees, facilitating their professional growth and development.
  • Conduct regular team meetings to communicate goals, share updates, and gather input on improving café operations.
  • Resolve conflicts and address employee concerns while maintaining a harmonious and motivated team.
• Financial Management:
  • Develop and manage budgets, aiming to optimize costs while ensuring the delivery of high-quality products and services.
  • Monitor sales performance, analyze financial reports, and take appropriate actions to meet revenue and profitability targets.
  • Identify opportunities for upselling, cross-selling, and introducing new products to drive revenue growth.

Behavioral Competencies:

• Customer-Centric Approach:
• Demonstrates a genuine passion for providing exceptional customer experiences and actively seeks ways to exceed customer expectations.

• Leadership and Team Development:
  • Inspires and motivates the team by setting a positive example, fostering a sense of ownership, and empowering individuals to take initiative.
• Adaptability and Problem Solving:
  • Thrives in a fast-paced environment, able to adapt to changes, and effectively resolves challenges with a solution-oriented mindset.
• Communication and Collaboration:
  • Communicates openly and transparently with team members, superiors, and customers, fostering effective teamwork and collaboration