Butler-Spa
Butler-Spa
Posted on :
29-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 514887
- Greet guests upon arrival and articulately explain details and amenities available.
- Respond to guest requests for special arrangements or services (e.g., unpacking, dry cleaning press guest garment, shoe shine, assist with reservations, and transportation) by making arrangements or identifying appropriate providers.
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
- Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Inspect guest rooms after being cleaned by Housekeeper to ensure quality standards.
- Verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
- Assist Housekeeping management in managing daily activities.
- Document and resolve issues with discrepant rooms with the Front Desk.
- Prepare, distribute, and communicate changes in assignment sheets/work boards.
- Communicate issues to next shift. Complete required paperwork.
- Assist management in hiring, training, scheduling, evaluating, counseling, and motivating and coaching employees.
Employment Type
Full Time
Company Industry
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
Key Skills
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