Butler Server
Posted on :
01-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2490597
- Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests
- Bears a full and comprehensive knowledge of the Hotel, including all departments, services and outlets
- Ensures personalized service is offered to guests during their stay
- Acts as the reference team member for guests during their stay and ensures that all requests from guests are made possible or are followed up
- Maintains a high level of communication and feedback within the department
- Identifies and anticipate guest needs
- Is continually proactive with in all areas of operation
- Abides with all policies and procedures as stated in the Butler Services Policy Manual
- Reports for duty punctually & in accordance to the issued department schedule
- Adheres at all times to the hotel grooming and uniform standards
- Assists with luggage delivery and collection
- Provide Food & Beverage service in the Fairmont Gold lounge with the ability to handle plate, hand carried service
- Prepares bar beverages and liquor pouring according to the guidelines given
- Carries out general cleaning and checking for equipment in the Fairmont Gold Pantry
- Warm up rooms according to Fairmont housekeeping standards checking that all room equipment are functioning
- Reports guest complaints, requests and inquiries to Fairmont Gold Manager or Fairmont Gold Supervisor
- Reports any unusual occurrences or requests to the Manager or Assistant Manager
- Maintains the cleanliness and coordinates maintenance work with engineering department of all Fairmont Gold areas and equipment
- Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests
- Participates in the orientation, meeting, and training process of all colleagues assigned to Fairmont Gold
Employment Type
Full Time
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
Key Skills
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