Boutique Manager - CHANEL Beauty

Boutique Manager - CHANEL (Beauty)

• Communicate vision, strategy and clear direction to retail staff
• Motivate and retain the boutique team members
• Supervise the organization and the team efficiency, monitor objectives, encourage teamwork, share knowledge and expertise
• Support team members in their individual development and coordinate with training team on individual needs
  

Business development

• Pilot and coordinate all the activities of the Boutique in accordance with the strategy and objectives
• Ensure the business strategy is understood and deployed in the Boutique
• Control, monitor, share and report the business financial and budgetary indicators relating to the results of the Boutique
• Develop and coordinate the sales to achieve the business objectives in accordance with the budget and the defined action plan
• Analyze the sales and take the appropriate corrective actions
  

Client Experience

• Ensure excellence in client service in accordance with the Brand's standards: create a unique experience for each client
• Support the sales team on the shop floor
• Strongly encourage the team to manage, use and develop the client database
• Put in place strong CRM and clienteling action plans at boutique level to engage and retain clients
• Coordinate animations installation, maintenance needs, events organization acting proactively and putting in place initiatives at boutique level to strengthen the client experience
  

Boutique operations

• Ensure the retail space is well maintained and the Visual Merchandising guidelines are respected
• Oversee day-to-day operation of the boutique and solve operational issues with the support of the retail manager
• Ensure the stock is effectively managed and that the control procedures are implemented to anticipate and limit variations
• Ensure company policies and procedures are respected in the boutique
• Liaise with suppliers on boutique supplies
• Plan and take necessary steps to have optimum stock levels and maintain inventory discrepancies at the lowest possible level.
  
  
• Proven track record of driving sales and achieving targets in the beauty industry
• Strong leadership skills and experience in managing a team
• In-depth knowledge of current beauty trends and products of fragrances and beauty sensitivity
• Experience in inventory management and product ordering
• Familiarity with customer relationship management (CRM) systems
• Ability to analyze sales data and make strategic decisions based on market trends
• Excellent problem-solving skills and ability to handle customer complaints effectively
• Understanding of marketing and promotional strategies in the beauty industry
• Minimum 5 years experience in Retail Beauty Management