Employer Active
Job Description
.
To anticipate all guest needs and handle all guest inquiries
.
To participate in the effective day to day operation at the Bell service desk.
.
To oversee the effective day to day operation at the Buggy Station
.
To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
.
To ensure lobby area is clean and tidy at all times.
.
To ensure the buggy is kept clean at all times.
.
All drivers to carry their license at all times.
.
Only drivers with valid buggy license should be using the buggies
.
Speed of driving at all times not to exceed brisk walking pace
.
Give way to pedestrians and other buggies if required.
.
When going around turns, the bellman/buggy driver should reduce speed and ensure he does not hit objects around the resort
.
To greet and acknowledge all guests, welcoming them in a polite and friendly manner.
.
To assist guests who require special attention
.
Assist guests with the luggage, and provide a luggage storage service for guest.
.
Luggage buggies should not be overloaded or any part of the load hanging which may cause injuries to others.
.
Take the vehicles to the car wash on a regular basis making sure they are clean from the in and outside at all times.
.
Report any accidents and damage on the buggy to the Buggy coordinator/bell captain/Security immediately
.
Avoid using the mobile/radio phone when guests are in the buggy and always use the hands free set whilst driving.
.
Act as a sales person of all Anantara properties by promoting hotels facilities and products.
.
To coordinate delivery of messages and other items to the guest room
.
Complete all other shift duties as outlined on shift checklist.
.
To assist in ensuring that the transportation arrangements of the hotel work perfectly, including the coordination of taxi’s, private vehicles, limousines and other vehicles.
.
Be aware of and follow all relevant ALOPs and Anantara Policies and Procedures.
.
Assist all other areas of the hotel when required.
.
Perform any related duties as requested by the Bell Captain /Buggy coordinator or Concierge Manager.
Full Time
Chefs / F&B / Housekeeping / Front Desk