Bell Captain
Posted on :
11-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2609323
- Supervise and coordinate the activities of the bell staff, including attendants and drivers.
- Provide guidance, training, and motivation to ensure the team consistently delivers exceptional guest service.
- Greet guests as they arrive and depart from the hotel with a warm and welcoming demeanor.
- Assist guests with luggage, ensuring it is handled with care and delivered to their rooms promptly.
- Provide information and assistance to guests, such as directions, transportation options, and recommendations for local attractions and services.
- Oversee the management of transportation services, such as arranging taxis, airport shuttles, or valet parking, and coordinating guest transportation needs.
- Ensure that guest belongings are handled with care and that proper procedures are followed for tagging and retrieval.
- Maintain effective communication with the Front Office and other hotel departments to ensure seamless service and guest satisfaction.
- Handle guest inquiries, concerns, or special requests promptly and professionally.
Employment Type
Full Time
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
Key Skills
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