Beauty Consultant - Nail Artist

As Qatar Duty Free Beauty Consultant - Nail Artist, is to provide guests with nail services, ensuring a memorable spa experience, and to provide excellent customer service in the Spa Boutique, through strong product expertise and by listening carefully to guests’ requirements Operational – • Deliver a personalized experience with commercial success whilst representing the spa in a professional and hospitable way. • Build long term relationships with the customers to maximize return customers through consistent service excellence and provide exceptional after sales service as required. • Acknowledge, approach and establish customers’ needs by asking open ended questions. • Provide a range of manicure, pedicure and makeup services to the highest standards in accordance with the spa’s protocols and procedures. • Ensure that any customer complaints or problems are dealt with properly and professionally, as they arise. • Maximize sales at every available opportunity to generate revenue including add on sales or upselling. • Sell Dior products and provide a high standard of service throughout the sale process. Present, demonstrate and sell the products through features, advantages and benefits. Utilize spa retail sales system with proficiency. • Perform manicures, pedicures and makeup services to the highest standards as directed by the brand. • Review and update client profile forms and customize services to address client needs. • Adhere to the highest standards of sanitation, which includes cleaning and sanitizing workstation and tools. • Ensure products and supplies are used in proper amounts and adequately stocked. • Follow scheduled roster and daily appointment schedule. • Maintain hygiene and cleanliness of beauty rooms. Ensure back of house areas are well organized at all times. • Monitor stock levels, report any issues to management to ensure there is sufficient stock. • Conduct all assigned operational and administrative tasks. Reference and abide by the spa’s Operating procedures.