Associate Director Customer Support Operations
Posted on :
10-01-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Req ID : 2224987
- Lead the Deel Global Training, Enablement and Quality Excellent teams
- Act as a proactive inspiring leader across the wider Customer Experience organization, with a strong bias to action and the ability to contribute to overall organizational strategy and direction
- Hire, lead and develop a diverse, high performing and globally distributed teams, setting up the organization for success through investments in career growth
- Define and deliver on organizational-level OKR’s and service levels, enabling operational excellence across all aspects of the customer journey
- Highlight opportunities to drive improvements in customer satisfaction across all channels
- Scale the QA team by capitalizing on opportunities for increased effectiveness and efficiency, driving productivity initiatives
Employment Type
Remote
Company Industry
Department / Functional Area
Key Skills
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