Assistant Store Manager

Customer Service

• Has a REAL customer focus establishes & communicates customer goals and targets while ensuring the highest quality service and results for customers, articulates a strong understanding of customers’ needs and does significantly more than required.
• Acts as a role model for all employees by focusing business strategy on providing exceptional service and improving customer satisfaction. Ensures that all elements of ‘Customer Service’ are at the forefront of store team and constantly strives to improve.

Store standards & Displays

• Ensure that all implementation at store level is completed to the agreed high standards, Develops and executes all aspects of ‘retail basics’, including on-shelf availability; clear pricing; overall store standards.
• Along with the Store VM team, JH will be responsible for ensuring eye catching; effective displays are maintained within the Store. All new promotional activity requiring changes to display should be carefully planned and coordinated. The JH must always maintain the brand integrity through corporate display standards and is responsible for ensuring the display reflects and supports the product suitability for the promotional calendar