Assistant Laundry Manager

Job Category Housekeeping & Laundry Location Sheraton Grand Doha Resort & Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists in hotel laundry daily operations and services. Works with employees to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints. Assists in maintaining a safe and clean work environment. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 1 year experience in the laundry, housekeeping, or related professional area. CORE WORK ACTIVITIES Assisting in Managing Department Operations and Budgets • Assisting in managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Communicating the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. • Ensures consistent workflow to minimize peaks and valleys in production. • Brings issues to the attention of the department manager and Human Resources as necessary. • Assists in ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs. • Participates in the management of department’s controllable expenses to achieve or exceed budgeted goals. • Works effectively with the Engineering department on Laundry equipment maintenance needs. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. • Operates all department equipment as necessary and reports malfunctions. • Develops, maintains and uses effective back-up plans for breakdowns. • Evaluates and implements new techniques, supplies and equipment. Providing and Ensuring Exceptional Customer Service • Providing services that are above and beyond for customer satisfaction and retention. • Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. • Celebrates successes and publicly recognizes the contributions of team members; ensures employee recognition is taking place on all shifts.