Assistant Front Office Manager

Company Description

Mantis, part of the Luxury & Lifestyle division of Accor, is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Job Description

Assistant Front Office Manager

As Assistant Front Office Manager your responsibilities include supervising staff, managing guest interactions, and ensuring compliance with standards. The role entails training, resolving guest issues, and optimizing revenue through efficient room management. Requirements include a degree in Hospitality Management, prior front office experience, strong leadership skills, and proficiency in hotel management software. Candidates should possess excellent communication and organizational abilities, along with a passion for delivering exceptional guest service. Flexible scheduling may be required. Join our team dedicated to excellence in hospitality by submitting your resume and cover letter.

What Is In It For You

• Unleash the excitement: enticing rewards and unbeatable benefits are waiting for you!
• Ignite your skills with our cutting-edge Academies for rapid professional growth.
• Cultivate your talents and watch your career flourish, locally and globally.
• Drive change through impactful Corporate Social Responsibility activities.
• Immerse yourself in a vibrant work environment with extraordinary colleagues.
• Join us on a direct path to success as we skyrocket to new heights!
  

Key Responsibilities

• Assist in managing all front desk operations: Oversee check-in/check-out procedures, reservations, guest inquiries, and complaints resolution.
• Train, mentor, and supervise front desk staff: Ensure high-quality customer service standards are met through effective leadership.
• Maintain accurate records: Track room inventory, guest accounts, and financial transactions meticulously.
• Coordinate with other departments: Collaborate with housekeeping, maintenance, and others to address guest requests promptly.
• Develop and implement policies: Enhance efficiency and elevate guest satisfaction through effective procedures.
• Monitor guest feedback: Analyze performance metrics to pinpoint areas for improvement.
• Handle guest issues: Resolve complaints promptly, aiming for guest satisfaction.
• Ensure compliance: Adhere to company standards, policies, and procedures rigorously.
• Manage room reservations: Optimize revenue by overseeing reservations and occupancy levels.
• Collaborate with Front Office Manager: Develop and execute training programs for front desk staff under the guidance of the Front Office Manager.
  

Qualifications

• Education: Bachelor’s degree in hospitality management or related field preferred.
• Previous experience in front office operations: Preferably in a supervisory or managerial role, showcasing the importance of prior relevant experience.
• Strong leadership and interpersonal skills: Ability to motivate and inspire a team, emphasizing essential qualities for effective management.
• Excellent communication skills: Both written and verbal, crucial for effective guest interactions and team communication.
• Detail-oriented with strong organizational and time management skills: Essential attributes for maintaining accuracy and efficiency in operations.
• Proficiency in hotel management software and Microsoft Office suite: Technical proficiency necessary for handling administrative tasks.
• Ability to work flexible hours: Including evenings, weekends, and holidays, demonstrating adaptability to the demands of the hospitality industry.
• Knowledge of hotel industry trends, practices, and regulations: Understanding of industry standards and compliance requirements.
• Ability to multitask and work efficiently in a fast-paced environment: Key skills for managing multiple responsibilities in a dynamic setting.
• Passion for delivering exceptional guest service: Essential for creating memorable experiences and ensuring guest satisfaction.