ADPE/Service Desk Ad....
ADPE/Service Desk Admin I
Posted on :
19-08-2022
Employer Active
1 Vacancy
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Jobs by Experience
0 - 0 years
Monthly Salary
KWD 123 - 123
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
19-08-2022
Job Description
Req ID : 1444360
- Provides immediate response to all customers who come to the Service Desk. Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required.
- Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.
- Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office Suites. Troubleshoots all other site authorized software with IMOs and users.
- Creates logon and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS administration.
- Works within a small continuous improvement focused team. Tracks and documents work performed to allow accurate reporting of all Service Desk activities.
- Operates and maintains all aspects of server administration to include but is not limited to Microsoft 200X Active Directory, WINS, DNS, DHCP, print queues etc.
- Installs, configures, and maintains DOD-approved communications software on government computers and configures the network to allow proper user access.
- Installs and configures network printers.
- Joins client computers to Microsoft Active Directory domains.
- Configures Microsoft Outlook and manages personal folders in all versions of Outlook.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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