Call Center Agent
Call Center Agent
Posted on :
30-03-2024
Employer Active
1 Vacancy
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Jobs by Experience
1 - 0 years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Nationality
Any Nationality
Gender
Male
Vacancy
1 Vacancy
Posted on :
30-03-2024
Job Description
Req ID : 2677049
- Answer all in-coming telephone calls and dispose of properly via appropriate transfer, taking down message or follow-up and return call
- Route all calls to and from the call center.
- Routinely checks the queue to monitor calls holding
- Route all calls appropriately
- Appointment confirmation
- Booking appointments for all doctors and other services
- Distribute change of physician schedule information; appropriately document the change
- and re-schedule patients as indicated
- Monitoring all schedules for errors or overbooking
- Call or send SMS to patients that have missed their appointment
- Out bound tasks (survey, follow up, EDD, Etc…)
- Keep a record of the number of patients rescheduled for each doctor
- Attend and participates in development programs
- Participates in workshops and programs
- Maintain certification where applicable and continue to improve skills
- Review doctor’s clinic cancellation and reschedule all appointments
- Cross train to other positions as needed
- Ensures quality and patient safety practices are followed
- Provides or promotes patient and family-centered care.
- Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.
Employment Type
Full Time
Department / Functional Area
Key Skills
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