Receptionist - Recreation Royal Beach Club

Job Number

Job Category Administrative

Location The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Position Summary

This position works at the Sports Club Reception desk. He / She acts as a main customer contact for all Sports club members and guest along with processing all administration. He / She provide information and instruction to guest/visitor inquiries in regard to operation of Sports Club. He / She performs daily quality checks, ensures that all Sports reservation tasks are performed to The Ritz-Carlton standards.

The Primary Responsibilities Of The Role Include

Customer contact

• Welcomes arriving club members and hotel guests to the Sports Club.
• Provides full information about Sports club to any potential members.
• Ensure that all inquiries are handled according to The Ritz-Carlton Brand Standards
• Handle reservation request received via telephone, fax, email or in person in an accurate, complete and timely manner.
• Ensure guests and club members sign in/out correctly.
• Ensure that guest and members profiles are linked to Book4time report.
• Note and follow up on members and guest inquiries.
• Focus attention on guests need while remaining calm and courteous.
• Drive sales of Sports club event
• Perform daily quality checks to ensure all Sports reservations have been handled according to The Ritz-Carlton and property standards.
• Work cohesively with other departments and co-workers as part of a team.
• Handle guests' complaints by inputting daily in GXP and ensure proper follow up.
• Perform daily checks of all membership according to the procedures and issue Sports cub and Marina membership cards.
• Perform daily checks of all reception checklist and task list.
• Ensure excellent customer service and standards at all times as well as behaving in a professional manner during shift.
• Liaise with Fitness Team of hotel guests' arrival.
  

Accounting/Reporting

• Handle all Sports Club transactions and ensure accurate reports are forwarded to accounts department.
• Handle all membership, Sports Club activities payment, issue receipts and prepare summaries as required by financial procedures.
• Perform quality daily statistic report.
• Ensure correct reports are forward to Sports club Director on a timely basis.
• Monitor equipment and lack of stationary challenges and coordinate with internal and external partners to rectify the situation immediately.
• Prepare monthly inventory reports.
  

Training and Development

• Participate in weekly and monthly Reception training as set out by Reception Supervisor
• Participate in ad hoc on-the-job individual and team trainings as needed, which is aimed to ensure that all team members have the adequate job and product knowledge.
• Have sound knowledge of the hotel’s fire safety procedure.
• Complete all training and certification according to The Ritz-Carlton standards.