Production Support Engineer
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Job Description
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Managing incidents: When software products fail to function as expected, production support engineers identify, diagnose and find ways to resolve the issue. Often, they collaborate with other team members to address the problem.
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Preparing and documenting reports: These engineers prepare and maintain up-to-date documentation of systems and procedures, and other relevant information. Employers expect them to record every problem in the production environment.
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Troubleshooting issues: Production support engineers analyse various metrics and logs to understand the reason for system failure or non-performance. Using different debugging and diagnostic tools, these engineers find solutions to improve software performance.
Employment Type
Full Time
Department / Functional Area
Key Skills
