Customer Service Representative
Posted on :
13-01-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Req ID : 2230060
- Answering telephone calls in a timely manner and providing helpful accurate information to callers.
- Demonstrate high level of empathy during interactions with the caller.
- Making outgoing telephone calls to customer/clients to provide further information or to follow up on information previously given if needed.
- Supporting other functions within the project such as appointment booking, making outgoing calls for appointments, providing specific information, administrative support and more as instructed by line manager.
- Keeping database up to date
- Ensure adherence to company policies, procedures and practices.
- Providing good customer service to clients by always demonstrating showing positive behavior.
- Attend training courses relevant to the role and implement the training as appropriate.
- Establishing and maintaining effective working relationships
- Communicating effectively verbally and in writing in both Arabic and English.
- Work as a team with other colleagues to carry out work smoothly.
- To understand the need for and maintain strict confidentiality at all times
Employment Type
Full Time
Department / Functional Area
Key Skills
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