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Napa County is currently hiring one full-time Information Systems Specialist II/Senior within the Customer Relationship Management (CRM) team. The incumbent will be dedicated to a group of departments and will oversee their application portfolio, provide Tier 2 support, and work on business process improvement initiatives for them.

The ideal candidate will have excellent communication skills, business process analysis experience, and a good understanding of information technology.

Requirements

• Meet with department managers, decision makers, systems owners, and end users to define business and operations requirements, identify opportunities, define departmental goals, and identify and resolve system issues.
  

• Conduct quarterly meetings with departmental managers to convey the status of current projects, develop future project plans, and communicate ITS initiatives.
  

• Manage the application portfolio of assigned departments, provide Tier 2 support for departmental application issues, and coordinate installations and upgrades.
  

• Serve as the primary liaison between ITS and assigned departments and build strong relationships with key departmental staff.
  

• Collaborate directly with departments, vendors, and/or ITS teams on the planning, design, acquisition, development, and deployment of new applications and enhancements to existing applications.
  

• Plan and perform business systems analysis of major business activities and functions; meet with department management to review existing processes and procedures and determine needs; develop recommendations to improve processes; translate business objectives into application requirements.
  

• Research new hardware and software requests and evaluate potential solutions to departmental needs and coordinate with vendors and ITS teams to vet new application requests.
  

• Perform workflow analysis, requirements definition, value stream mapping, data modeling, and logical system design to resolve business problems, meet department objectives, and exploit integrated technology opportunities; create formal documentation of functional specifications describing customer business requirements; analyze data and information trends to support system capacity and performance planning or diagnose issues related to assigned systems.
  

• Understanding and communicating applicable ITS strategic initiatives to other departments; understanding & communicating other departments strategic initiatives back to ITS; Managing the expectations of departments and special districts for ITS; analyzing customer departments business processes and systems; assisting with project portfolio oversight to include "stacking the deck" efforts for new projects; maintain open communications and strong interdepartmental relationships with ITS; provide oversight assistance for open service requests; assist with technology related policy and procedures creation and updates; prepare documentation such as story boards, work flow charts, operating guides, technical reports, and instruction manuals for computer applications; provide recommendations for audio/visual needs of the other departments.
  

Qualifications:

• Equivalent to graduation from college with major coursework in information systems or a closely related field and minor coursework in organizational leadership, business principles, or organizational development.
  

Additional qualifying experience may be substituted for the required education on a year-for-year basis.

• Two years of systems experience in a governmental or business operation.
  

• A position assigned to this class may require possession of a valid California Drivers License.
  

*Any license, certification, or registration required for this position shall be maintained (i.e., active and in good standing) at all times during employment with Napa County. For continued employment with Napa County, you must maintain such license, certification, or registration to meet the minimum qualifications of this position.

If that sounds like you and you re excited by the idea of joining a world-class team that s passionate about growing together, we look forward to hearing from you. Apply Now!