IT Helpdesk Support Officer

Inspired Education is the leading global group of premium schools, with a portfolio of over 100 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 80,000 students receive a world-class learning experience from Kindergarten to Year 13. In addition, we are delighted to be recognised in the top 10 highest value private companies in the UK by Beauhurst.

In over 24 countries, Inspired schools are individually developed and anchored in the vibrant cultures of their respective locations. They collectively form an international family of schools that nurtures each student's academic and personal development in a progressive, dynamic, and innovative learning environment.

By joining our award-winning team of over 12,000 employees, you can work in state-of-the-art facilities alongside industry-renowned educators and leaders in some of the world's most desirable locations. We invest heavily in our team members who enjoy industry-leading professional development, exceptional career opportunities, and mobility across our group.

ROLE SUMMARY:

We are seeking a dynamic and experienced IT Helpdesk Officer reporting to the Head of IT responsible for whole school helpdesk support, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.

KEY RESPONSIBILITIES:

• Ensure IT helpdesk meet staff, student, and parent support requirements.
• Manage technical support and address the needs of the users by timely resolving all issues raised.
• Manage all other ancillary technology-based services provided by the school e.g., ID cards etc.
• Prepare weekly reports in relation to IT operations within the school.
• Organise training to the end-users on IT services to allow smooth flow of day-to-day school/departmental functions.
• Create and maintain user accounts, password resets and permissions in Active Directory and G Suite.
• Respond within agreed time limits to call-outs
• Verify functionality of hardware and software components across the campus
• Planning and undertaking scheduled maintenance upgrades
• Configure and maintain computer hardware, replacing parts as required
• Troubleshoot hardware and software issues in person, remotely and via phone
• Conduct electrical safety checks on computer equipment
• Ensure that all items in the checklists are implemented
• Support the roll-out of new applications
• Troubleshoot and resolve basic network connectivity issues, such as VOIP problems, and Wi-Fi
• Stay abreast of current technology, trends and best practices related to IT
• Provide technical support and assistance during meetings, events, and presentations, including setup, operation, and troubleshooting