IT Support Officer

Assists user in diagnosing, resolving, and documenting hardware and software problems timely and accurately.

Achieves internal SLA's for support

Perform system backups and recovery on timely basis.

Performs on-site analyze, diagnosis, and resolution of complex computer problems for a variety of end users and recommend and implement corrective hardware and software solutions, including off-site repairs

Assists with Server installations and setups as well as resolution of server end problems.

Assists with the administration of Client end Installations.

Assists in network connectivity troubleshooting and firewall maintenance

Installs Complex Software for Desktop Management. This includes Asset Management, Antivirus and Spam filtering software, Desktop Maintenance.

Configures and installs personal computer software packages, software upgrades, PC Support, Operating System upgrades and maintenance.

Identifies and corrects operational problems on employee computers systems.

Update tickets using Service Desk application based on the SLA and SOP