Microsoft Office Specialist

Scope:

• Oversee, track, and update large complex projects, including the process flows, critical path, business rules, data models, business requirements, performance indicators/ business intelligence, etc.
  
• Provide support to the project team and Ministry partners to complete and manage all required aspects of the project including documentation.
  
• Work with project team to ensure successful delivery for the Public Safety Radio Network (PSRN) project.
  

Deliverables:

• Supports the Deployment team, and the larger branch, by conducting business analysis; developing use case modeling; conceptual and logical data modeling; business rules definition and non-functional requirements definitions for assigned projects.
  
• Develops process flows and guides, documents roles and responsibilities for multiple streams.
  
• Tracks and documents data from project information (i.e. user equipment, service readiness) using multiple business intelligence tools (Visio, Excel, PowerBI, etc.).
  
• Develops dashboards/ reports/ scorecards (etc.) to support project reporting and conducts analysis in order to provide insight to various audience levels; including regular input and updates to the Project Managers, project Sponsors, Executive Sponsors, and Agency or Partner levels.
  
• Leads and conducts business analysis in order to assess and develop process flows, roles and responsibilities and system inputs in such a way that technology solutions can be determined, or business processes can be developed/ optimized, etc.
  
• Develops strategies, business cases and cost-benefit frameworks, conducting feasibility studies for business I&IT initiatives.
  
• Develops performance measures for business analysis and presents to a diverse group of stakeholders.
  
• Hosts project meetings/ working sessions with teams, managers, and stakeholders.
  
• Provides feedback, advice, project updates and encouragement to team members.
  
• Manages deadlines and pushes the team to ensure timeliness.
  
• Supports the PSRN Program by proactively identifying, communicating, and managing multi-faceted client-facing risks and issues to deliver a superior customer service experience and to support efficient and effective project delivery.
  
• Interacts directly with ministry clients, business partners, and project team members to develop and maintain strong ongoing relationships, always looking for opportunities to improve client satisfaction.
  
• Creating or supporting the development/ updating of project artifacts, associated documentation, Briefing Notes, Change Requests, Contracts, Request for Bid (RFBs), etc.
  
• Mentoring junior staff.
  

Requirements

Mandatory Requirements:

• At least 7 years of experience in business analysis.
  
• At least 3 years of demonstrated experience involved with large scale public safety radio, telecommunication infrastructure projects, or it projects.
  
• All roles procured are required to be cleared through the contractor security clearance process of the ops.
  

Skills and knowledge:

• In-depth knowledge of, and direct experience applying, advanced business analysis tools, techniques, and methodologies to large-scale, complex, high-value projects.
  
• Leadership aptitude: able to operate tactically and strategically, building relationships within the team and with key stakeholders.
  
• Excellent communication and organizational skills.
  
• Problem solver: ability to quickly identify and analyze risks, issues, and problems, develop mitigation options and make appropriate recommendations for resolution.
  
• Experience facilitating effective meetings; creating and maintaining associated documents including minutes, action items, raci charts, risk logs, critical path, etc.
  
• Superior consultation, negotiation, and relationship management skills; able to create a positive team environment.
  
• Proficiency in creating and managing business intelligence documents using standard productivity and collaborative tools - ms project, visio, excel, sharepoint, powerbi, etc. - developing/ assessing process flows, and establishing/ reviewing/ updating key performance indicators (kpis).
  
• Strong presentation, data visualization, reporting writing skills; can clearly and succinctly identify an issue/ opportunity, linkages, alternate approaches, and rationale to generate stakeholder buy-in.
  

Benefits