Bar Team Leader

• Leading a small team of bar or pub staff by example, pitching in to help with drink mixing or table service where necessary.
• Ensuring that the front-of-house is fully staffed, particularly during peak times.
• Meeting sales and profitability targets.
• Creating a welcoming environment for customers.
• Ensuring consistent, high quality beverages are served to customers.
• Dealing with customer feedback and providing adequate solutions to customer complaints.
• Creating a positive work environment for staff and encouraging their career development.
• Monitoring inventory of beverages to ensure adequate stock.
• Overseeing the cleanliness of staff and the physical bar area and paying attention to possible health hazards and regulation violations.

Qualification:

• At least one year of experience working within a bar.
• Practical bar skills, including pouring drinks and changing barrels.
• Customer service skills and the ability to act on customer feedback.
• Excellent leadership skills and the ability to manage staff.
• Business and accounting acumen.
• Knowledge of alcohol and service laws and the confidence to enforce them.
• Hospitality, catering or mixology qualifications.