Call center officer

• Designing, implementing, and maintaining customers network & telephony solutions as well as the companys network infrastructure.
  
• Configuring and troubleshooting network equipment and IP devices such as IP phones, routers, switches, and firewalls, as well as monitoring and optimizing network performance.
  
• Monitor and optimize network & Telephony performance to ensure maximum uptime and efficiency.
  
• Work closely with other IT teams to ensure seamless integration of network & Telephony infrastructure with other systems.
  
• Stay up-to-date with the latest network & Telephony technology trends to recommend and implement improvements.
  
• Attending to all technical activities on-site, remote or telephonic.
  
• Diagnosing errors or technical problems and determining proper solutions.
  
• Making appropriate recommendations, briefing on repairs, diagnostics, equipment specifications and Produce detailed service reports.
  
• Attending site surveys and providing accurate & detailed site survey reports.
  
• Manage all on-site installation, configurations, setup and training of all relevant systems, hardware, services and testing the system to ensure proper documentation of all related processes.
  
• Closure of all call-outs and submission of accurate and complete job cards.
  
• Responsible for following all company policies and procedures as well as ensuring all company owned property and equipment is maintained and kept in working order and is always kept safe.
  

Requirements

• Minimum 5 years experience with SIP, IP PBX & Networking.
  
• Strong knowledge of routing protocols such as OSPF, BGP, and EIGRP.
  
• Experience with network security technologies such as firewalls, VPNs, and intrusion detection systems.
  
• Experience with cloud-based network infrastructure.
  
• Must be able to work independently and not have to be micromanaged.
  
• Must reside in Johannesburg (Westrand, South or North of JHB)
  
• Must have matric certificate and all telecoms and networking certifications available.
  
• Strong problem-solving and analytical skills.
  
• Excellent communication and collaboration skills.
  
• Ability to work well under pressure and meet tight deadline.
  
• Must have own reliable car and smart phone.
  

• Degree in Computer Science, Computer Engineering, or a related field.
  
• CCNA or CCNP certification.
  

• Able to analyze problems and strategize for better solutions
  
• Excellent verbal and written communication skills
  
• Accurate and precise attention to detail
  
• Good interpersonal skills to work with management and staff at all levels
  
• Goal-oriented, organized team player
  

Benefits

• Position Reports to: The Service Manager
  
• Position Type: Permanent
  
• Location: Constantia Kloof, Roodepoort, 1709.
  
• Travel Required: Yes (Valid drivers license and own reliable vehicle)
  
• Salary Range: R 25 000.00 R 35 000.00 based on experience and certifications.
  
• Commission Earner: No
  
• Working hours: 7:30am to 17:00pm and over time when needed
  

• Up-to-date CV.
  
• Latest payslip.
  
• All certifications.
  
• Proof of residence.
  
• Proof of vehicle ownership & service history.