Head Bellman
Posted on :
02-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2679923
- Supervision and Leadership:
- Oversee and lead the bell staff, providing guidance and training as needed.
- Assign duties and responsibilities to bellmen, porters, and other staff within the department.
- Guest Services:
- Ensure excellent customer service by personally assisting guests with luggage, transportation, and other requests.
- Provide information about the hotel's facilities, services, and local attractions.
- Luggage Handling:
- Supervise the handling of guests' luggage, ensuring it is transported safely and efficiently.
- Train staff on proper luggage handling techniques and customer service etiquette.
- Transportation Coordination:
- Coordinate transportation services, such as arranging taxis or handling the hotel's shuttle service.
- Ensure a smooth and efficient process for loading and unloading luggage from transportation vehicles.
- Valet Services:
- Oversee valet parking services if applicable, managing the flow of vehicles and ensuring the safety of guests' vehicles.
- Communication:
- Maintain effective communication with other hotel departments, such as front desk, concierge, and housekeeping, to ensure seamless guest experiences.
- Training and Development:
- Conduct regular training sessions for bell staff on customer service standards, safety procedures, and other relevant topics.
- Monitor staff performance and provide feedback for improvement.
- Problem Resolution:
- Address guest concerns or issues promptly and professionally, seeking solutions to ensure guest satisfaction.
- Equipment Maintenance:
- Ensure that equipment such as luggage carts and transportation vehicles are well-maintained and in good working condition.
- Safety and Security:
- Implement and enforce safety and security protocols for luggage handling and transportation services.
Employment Type
Full Time
Department / Functional Area
Key Skills
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