Night Supervisor - InterContinental Bahrain

From the moment a guests steps into our hotel, they walk into a genuinely memorable experience. As a Night Supervisor, you’ll provide support to line colleagues as well as Front Office Leadership to ensure the smooth running of Front Office Operations. You’ll also create the warm atmosphere that makes our guests feel right at home.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to one of the world's most international luxury hotel brand.

Located in the business and leisure hub of the city, InterContinental® Bahrain offers its guests the perfect location from where to explore the exciting face of Manama. The hotel offers 304 spacious rooms including 4 club floors and 36 luxurious suites. Each room is designed to meet the needs and the expectations of the modern traveler. From sophisticated dining experiences to a taste of traditional romance, InterContinental® Bahrain offers its guest new tastes and unique gourmet treats. With a wide selection of dining options ranging from international, Italian, steakhouse and lounges, InterContinental® Bahrain promises to delight your palate.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Responsible for the operational efficiency of all areas in the night and the service delivery of those areas to ensure guests receive a consistent luxury experience. You will be required to coordinate with all other departments within the hotel to ensure that a seam.
• Manage the efficient front office night operations including check in/out procedures
• Manage guest requests, inquiries, and complaints promptly and completely. Ensure that the Duty Manager is kept fully aware of any relevant feedback from Guests and/or other departments
• Demonstrate a high level of customer service at all times
• Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
• Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Demonstrate positive leadership characteristics, which inspire team members to exceed standards
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
  

What we need from you:

• 2 years in a front desk or guest service position and one year in supervisory or team leader position
• Previous experience in a 5 star luxury hotel
• Diploma in Hotel Management/Business Administration or equivalent
• Communication skills – guest will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem solving skills will turn issues into opportunities so every guest leaves with great memories
• Ability to work on your own and as part of a team
• Fluency in English – extra language skills would be great, but not essential
• Flexibility – night, weekend and holiday shifts are all part of the job
• Literate and tech savvy - you’ll need a good grasp of reading, writing, basic math and computer skills