Chief Financial Officer

Primary Duties and Responsibilities:

• Process cancellations on existing accounts and collection of passes
  
• Process and activate new accounts and additions to existing accounts and issuing of passes.
  
• Process suspension credit notes
  
• Reissue lost passes and investigate and resolve faulty pass issues
  
• Update database with approved rate increases and advise customers by letter.
  
• Process approved rate adjustments and calculate and process any necessary credit notes.
  
• Process approved miscellaneous credit notes.
  
• Maintain customer billing details and action requested variations
  
• Develop and maintain a working relationship with Car Park Area Managers, Car
  
• Park Supervisors, Car Park Security AND National ControlRoom Staff
  
• Work closely withState CRM to maintain and update shared template files
  
• Assist operations and internal audit with regular car park audits
  
• Manage incoming telephone calls, faxes and emails in accordance with Process Statements.
  
• Maintain up-to-date customer service policies and procedures.
  
• Assist with special projects as required and directed
  
• Pass Maintenance Other duties as directed by Supervisor as appropriate
  
• Filing contracts and correspondence
  
• Complete daily workflow spreadsheet
  
• Competence in performance of customer service consultant duties
  
• Level of customer satisfaction
  
• Organization and professional attitude
• Perform all assigned duties and responsibilities in a proper and efficient manger and under the reasonable direction and supervision of your manager
• Will and faithfully serve Secure Parking in a conscientious and professional
  manner
• Always conduct yourself in a manner which enables Secure Parking to continue to have trust and confidence in your Business
  sustainability: Consider the organization and its ongoing sustainability in all business dealings and work practices.
• Ensure financial, social and environmentally responsible decision making and work within the relevant safety and compliance frameworks.
• Develop and maintain an understanding of the internal and external environment and takes responsibility for the delivery of work outcomes with efficiency, professionalism and integrity.
• Demonstrate a commitment to personal development and work
  collaboratively to ensure best outcomes are achieved.
• Demonstrate a commitment to adhering to and living the
  values of Secure Parking-people first, resilience, integrity, daring, and passionate.
  

Primary Duties and Responsibilities: Process cancellations on existing accounts and collection of passes Process and activate new accounts and additions to existing accounts and issuing of passes. Process suspension credit notes Reissue lost passes and investigate and resolve faulty pass issues Update database with approved rate increases and advise customers by letter. Process approved rate adjustments and calculate and process any necessary credit notes. Process approved miscellaneous credit notes. Maintain customer billing details and action requested variations Develop and maintain a working relationship with Car Park Area Managers, Car Park Supervisors, Car Park Security AND National ControlRoom Staff Work closely withState CRM to maintain and update shared template files Assist operations and internal audit with regular car park audits Manage incoming telephone calls, faxes and emails in accordance with Process Statements. Maintain up-to-date customer service policies and procedures. Assist with special projects as required and directed Pass Maintenance Other duties as directed by Supervisor as appropriate Filing contracts and correspondence Complete daily workflow spreadsheet Competence in performance of customer service consultant duties Level of customer satisfaction Organization and professional attitude Perform all assigned duties and responsibilities in a proper and efficient manger and under the reasonable direction and supervision of your manager Will and faithfully serve Secure Parking in a conscientious and professional manner Always conduct yourself in a manner which enables Secure Parking to continue to have trust and confidence in your Business sustainability: Consider the organization and its ongoing sustainability in all business dealings and work practices. Ensure financial, social and environmentally responsible decision making and work within the relevant safety and compliance frameworks. Develop and maintain an understanding of the internal and external environment and takes responsibility for the delivery of work outcomes with efficiency, professionalism and integrity. Demonstrate a commitment to personal development and work collaboratively to ensure best outcomes are achieved. Demonstrate a commitment to adhering to and living the values of Secure Parking-people first, resilience, integrity, daring, and passionate.