Insulin Pump Specialist
Posted on :
31-03-2024
Employer Active
1 Vacancy
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Jobs by Experience
2 - 0 years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Nationality
Any Nationality
Gender
Male
Vacancy
1 Vacancy
Posted on :
31-03-2024
Job Description
Req ID : 2380395
- Interview patients with type 1 diabetes who are on pump and referred to join DAFNE program.
- Deliver DAFNE courses for patients with type 1 diabetes on insulin pumps.
- Deliver refresh courses and workshops post DAFNE for patients and healthcare professionals.
- Follow up with DAFNE graduates through the annual visit and run clinics on daily basis.
- Maintains accurate patient records by updating patient information in DAFNE system.
- Provide education related to diabetes and the disease process, medication, diet, prevention and care of complications, self-monitoring, and pump monitoring/ fine tuning as well as continuous glucose monitoring system.
- Educate patients on the functionality and use of pumps.
- Identify trends related to patient inquiries and provide regular feedback to management as needed.
- Patient Communication: includes both written and verbal communication with patients: i.e., via phone, email, text messages and/or website chat.
- Resolves problems by clarifying the patient's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting the correction or adjustment; following up to ensure resolution.
- Provide outstanding support to patients and clinics with a strong focus on satisfaction and efficiency.
- Maintain high levels of patient satisfaction by providing timely and accurate responses.
- Gathers and reviews information provided by patient or referral source. Inputs accurate and complete patient information in database systems.
- Provide ongoing assessment and recommendations to the multidisciplinary team and patient for adjustments, interventions and plans including recommendations and goals, progress notes.
- Create and/or edit product knowledge documentation such as Help Center articles.
- Handle logistics and shipping inquiries.
- Deliver training for educators, healthcare professionals either in Kuwait or abroad as necessary.
- Collaborate with doctors/ medical specialists to evaluate the program annually.
- Assist and contribute to the development and assessment of policies and procedures of the DAFNE unit.
- Communicates and coordinates with internal departments.
- Troubleshoot and thoroughly research technical issues and escalate bugs to internal teams appropriately.
- Participate in additional projects within the support team or cross-functionally as needed.
- Participate in research from recruitment of participants, ethics, study documentation preparation, data collection, data entry, and data analysis
- Maintain active involvement in internal and external research activities, including the publishing of articles and manuscripts in reputed journals, deliver posters and oral presentations at local, regional, and international symposiums and conferences.
- Any other relevant duty as assigned by the team and all other duties assigned by the supervisor.
Employment Type
Full Time
Department / Functional Area
Doctor / Nurse / Paramedics / Hospital Technicians / Medical Research
Key Skills
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