Waiters / Waitresses

Job Summary

To be flexible and extend job duties and responsibilities, which do not distinctly differ in nature from the original assigned work, including re-assignment to alternative departments and areas if required, to meet business demand and guest service needs. To serve Food & Beverage to the guests in the assigned station / place of work in a courteous, professional, efficient and flexible manner consistent with established performance and productivity standards in any of the Food & Beverage Outlets (Restaurants, Bars, Room Service, Pool Restaurant) in order to maximize guest satisfaction and return clientele.

Requirements

Main Responsibilities:

To be fully conversant with all services and facilities offered by the hotel.

To provide a courteous, professional, efficient, and flexible service at all times, following the hotels Standards of Performance.

To be entirely flexible and adapt to rotate within the different sub-departments of the Food & Beverage Division or any other Department of the hotel as assigned.

To perform all duties and tasks in the assigned Place of Work to the standard set.

To ensure that health, hygiene and safety regulations are complied with and applied in the department in compliance with HACCP standards and procedures.

To perform opening and closing procedures established for the Place of Work as assigned.

To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.

To keep food & beverage consumables to par level, ordering and rotating.

To assist in conducting monthly inventory checks on all operating equipment and supplies

To be knowledgeable of municipality policies and regulations when it comes to food handling.

To be responsible for the food hygiene and safety of the outlet by ensuring that all equipments are working properly and are trained to work safely with it.

To perform all duties and tasks when rotated and assigned to another Department as per Master Task List for that Department

Your experience and skills include:

Excellent customer service skills

Experienced in 5-star hotels in a similar role

Must possess good communication skills for dealing with various guests

Ability to coordinate and prioritize multiple tasks.