Sr Customer Success Specialist

Responsibilities:

Managing client portfolios.

Sustain business growth and profitability by maximizing value.

Analyzing customer data to improve customer experience.

Hold product demonstrations for customers.

Improving onboarding processes.

Evaluating and improving tutorials and other communication infrastructure.

Mediate between clients and the organization.

Handle and resolve customer requests and complaints.

Minimize customer churn.

About WalaPlus:

WalaPlus the leading provider of innovative employee wellbeing solutions in the Middle East is on a mission to empower organizations and individuals to realize the full potential of their workforce. Since 2015 we have been at the forefront of revolutionizing the way employee and customer loyalty is fostered through our growing portfolio of incentive products.

In Saudi Arabia we have made a significant impact serving over 500 clients across all industries including multinational corporations government ministries and SMEs. With more than 7000 merchant partnerships and support for over 1 million users we have become the goto partner for organizations seeking to enhance loyalty and happiness.

Expanding our reach WalaPlus has recently entered the United Arab Emirates and Egyptian markets aiming to provide innovative employee wellness solutions and foster loyalty and happiness among organizations in these exciting regions. Our goal is to help organizations realize the full potential of their workforce and enhance customer satisfaction.

As pioneers in the industry we have launched a range of innovative incentive products including WalaOffer employees exclusive discounts and offers; WalaOne a comprehensive digital marketplace; WalaBravo a recognition platform; WalaPioneer an employee satisfaction surveying app; WalaActive an employee wellness solution; WalaElite an executive incentive program with many more in the pipeline. These solutions have set new benchmarks for loyalty programs equipping organizations with the tools to effectively engage motivate and retain employees at all levels as well as delight customers.

Join us on this journey as we empower your organization to reach new heights of success as we expand into the Gulf and beyond. Together we will shape a future where loyalty and happiness thrive.