Service Advisor - AlZayani Investments

General

Essential Duties & Responsibilities:

• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer zone or branch averages.
• Maintain a dealershipprescribed standard for hours per customer repair order written.
• Understand and follow local regulations such as those governing the disposal of hazardous wastes.
• Ensure that all documents are accounted for.
• Accomplish the forecast that has been established by the General Manager Service Manager.

Customerrelated

• Greet customers in a timely friendly manner. Let customers who are waiting in line know that they will be helped soon.
• Schedule appointments using dealershipapproved forms.
• Assign sequence numbers to each customers repair order.
• Communicate with service customers to determine the nature of the mechanical problem(s).

Qualifications & Skills

• Secondary School/High school diploma or GED equivalent
• Three years of customer service experience

• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to multitask and handle customer inquiries quickly and accurately
• Ability to work in a team environment
• Computer proficiency in MS Office applications
• Working knowledge of automotive service and repair