SAP Service Cloud

• Proficient in C4C process configurations, offline configurations, code list mappings, Key User Tool and UI Concepts (screen configuration, layouts, business roles)

• Have experience in C4C Service cloud for Utilities clients. Well conversant with Utilities processes like New connections, move-in/move out, disconnections etc., and understand the integration aspects of C4C service and sales cloud with SAP IS-Utilities

. • Work with the project team, team leaders, project delivery leads, and client stakeholders to create stand-out Accenture Lead to Opportunity and Customer Service offerings powered by SAP C4C

• Ability to do fit-gap analysis on business requirements related to sales and service areas

• Make the business case for the SAP C4C (Sales & Service) technology solution recommended to the client

• Ability to extend the architecture with customizations, extensions.

• Must have worked on Onsite projects facing clients in ME specifically KSA if any.

• Develop strong relationships with clients and gain the trust as key advisors.