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The number one goal of everyone on our team is to make our Clients exceptionally happy. The Field Engineer plays a vital role in making sure that happens.
The Field Engineer handles escalated support requests for the Service Delivery Team that need to be handled on-site. They are assigned the support requests that the Junior Helpdesk Technician can t handle and any projects requiring on-site implementation.
When help is needed, the Field Engineer can turn to the Service Delivery Manager for guidance and support.
For someone looking to progress in their role, the Field Engineer naturally leads into roles such as the Service Delivery Manager or CTO.
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