PATIENT RELATIONS REPRESENTATIVE II

Process prescription orders, prepare patient charts and handle imaging services. Handles all scheduling for patient including pre-op and post-op appointments, verifying insurance, obtaining surgery…

• Greeting and directing patients to examination rooms.
• Scheduling patient appointments and making reminder calls.
• Informing patients about delays and waiting times.
• Obtaining patients’ addresses, contact details, insurance information, and medical histories.
• Updating and verifying patient information at every visit.
• Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.
• Receiving and processing cash and credit card payments for medical services rendered.
• Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments.
• Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member.
• Following up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
• Performing administrative and clerical duties, such as filing paperwork, when necessary.