Operations Manager

Job Responsibilities :
• Overall management of the Operations Department;
• Monitors the performance of the OMCC Controllers, Operations Planner, Line Supervisors, Tram Drivers and Security Sub-Contractor;
• Ensures the safety and integrity of operations according to applicable Rules & Regulations;
• Applies operations policy and standards;
• Ensures a safe, reliable and efficient operations of QEC PMS system and satisfactory service to passengers on a daily basis;
• Co-operates with other managers to address customer concerns and complaints, maintenance requirements, etc.
• Conducts investigations following incidents or degraded modes.
• Ensures proper implementation of the strategies, procedures and policies for a safe, reliable and efficient operation of the PMS system;
• Ensures that a satisfactory level of service is provided to passengers;
• Identify and implements operational improvements;
• Issues Operations instructions when required and updates operations rules and procedures;
• Chairs internal and external meetings and collaborates with other departments;
• Member of the Safety Management Committee for amendment of rules and regulations when necessary;
• Chairs the Competency Certificate Committee for certification of all Tram Driver, OMCC Controller, Line Supervisor, Operations & Maintenance Inspector and Operations Planner
• Liaises with third parties and the customer regarding operational issues and with other managers in order to solve customers’ concerns and complaints;
• Leads investigations following incidents, accidents or degraded modes in coordination with HSQE department and the customer;
• Initiates further (and refresher) training as required and provides input to the training process;
• Follows up on suggestions for operational improvements;
• Initiates disciplinary measures when required;
• Assists during T&C activities.