Data Center Engineer - Talent Arabia

DESCRIPTION

Basic Knowledge on IBM AS400
Excellent technical knowledge of pcs and desktop hardware
Basic knowledge on Servers Storage and Network Infrastructure
ITIL Service Operations and Service Management principles
Working operational knowledge on monitoring tools such as SolarWinds vRealize Oracle Cloud Manager SCOM ServiceNow etc.
Ability to work independently and in a team environment
Ability to communicate well with internal and external contacts
Software and Hardware Troubleshooting
Windows XP Windows 7/8 Windows 2000/2003/2008 experience
Working knowledge of SCCM AD Exchange 2007/2010/2013 and remote control tools
Good communication (both verbal and written) skills
Able to operate effectively in a team environment with both technical and non technical team members
Able to operate with minimal supervision
Able to manage time effectively set priorities appropriately schedule calls
Able to maintain professional demeanor under stress
Able to operate within customer standard operating procedures.

ADDITIONAL INFO

Work in shifts as per the shift roster
Overseeing environments of a data center by supervising systems and also identify log and report issues.
Coordinate with other support personnel to guarantee that uptime is maximized so that the data center can provide quality services.
Conduct evaluations to identify and tackle ineffective power and cooling systems.
Carry out procedures needed to maintain data transactions and reports from systems supporting administrators and end users maintaining work registers and documentation of processes performing user administration tasks such as performing backups and file restores and monitoring activity and access of the data center and its operations section to ensure that there is compliance of security policies.
Monitor and document banks current workloads and provide the information to Customer for banks use in determining future capacity requirements
Notify Customer when any in scope Server resource reaches the mutually agreed critical usage levels and that additional capacity is required to perform the Services in accordance with the Service Levels; and
Provide standard capacity reports.
Determining the severity classification of the incident and executing the incident/problem management process accordingly;
Determining the scope of the incident;
Assigning the appropriate technical support representatives (other levels of support across platforms as required);
Monitor availability of inscope devices
Monitor performance and capacity thresholds;
Monitor Hardware and environmental parameters of devices;
Manage end to end event management process;
Notify and update Service Desk about major incidents.
Provide scripted Level 1 support of outofscope applications software for which Customer provides scripts and training;
Redirect Calls requiring Level 2 and Level 3 support to Supplier or the appropriate Customer application support group for problems and questions relating to the Applications Software;
Provide Level 1 support for the Machines and Software;
Report on the status of batch jobs upon request;
Recycle start and stop devices and processes
Perform production batch job setup and scheduling tasks
Resolve batch scheduling conflicts;
With Customer assistance develop and maintain standards for job acceptance and implementation; and
Exhibit batch jobs as requested by Customer which require expedited execution subject to applicable Service Levels attainment relief.
Monitor scheduled backups;
Resolve scheduling conflicts;
Monitor scheduler related incidents and develop and recommend changes to the scheduler database;
Schedule backups as requested by Customer that require expedited execution; and
Perform job restart as necessary in accordance with resolution and restart procedures.
Document maintain and as appropriate update and execute mutually approved file backup and recovery procedures;
provide a recovery procedure for restoring the data image to a previous level within a mutually agreed time frame;
Conduct regularly scheduled backup and recovery processes as specified in the Process Interface Manual and as prioritized by Customer (for example data set restore) so as to avoid impacting scheduled operations; and
Provide support to end users during nonbusiness hours
Record incident resolutions in the Service Desk tool
Provide investigation diagnosis resolution and recovery for end user hardware/software problems. When unable to resolve escalate to hardware/application vendors in accordance with Service desk escalation processes.
Support and troubleshoot XP Windows 7 Windows 8 MAC and Microsoft Office (All Versions) and any other authorised desktop applications
Provide support to VIPs during nonbusiness hours
Assist in Asset inventory capture Asset tracking and inventory management
Ensures that all activities comply with relevant ITIL Service Management and Project Lifecycle controls

Job Type Permanant
Location Oman Muscat
Experience 3 Years
Qualification Bachelors
Salary Open