Customer Support Manager - Saudia Technic

The manager of the CUSTOMER SUPPORT organization is managing a team of Customer Support Managers (CSM) supporting customers during the contract duration and more particularly during onsite delivery of the product (airframe component engines APU). Each customer is supported by a dedicated CSM. (One CSM can follow multiple customers).

A team of Customer Support Managers (CSM) supports the customers and their local representatives throughout the delivery process interact with the customer when they have questions or concerns.

The team supports the feasibility of the different RFP or requests from the customers and establishes the cost of services assisting the sales teams to prepare the offer supported by Marketing in charge of defining the appropriate pricing.

Customers Support Managers provide expert answers to questions and can assist the sales managers in contract negotiation in case of need. They also should generate sales leads when opportunities arise.

The team must be