Customer Service Representative Job 3000 - 3500 Salary - jobs saudi

Reporting Line: CRM Team Leader

Work Location: Saudi Arabia Riyadh City Sky Tower/Olaya

Key Responsibilities:

• Customers Service agent is responsible for managing the customer relationship management (CRM) system on a daytoday basis.
• Interacts with customers through all CRM channels including phone email live chat social media whats app or inperson to provide information about products and services take orders or document and solve complaints
• Coordinates questions and issues with the appropriate department personnel
• Maintains records of customer interactions and transactions
• Handles customer complaints solves and escalates when necessary
• Identifies and assesses customers needs to achieve satisfaction
• Keep records of customer interactions process customer accounts and file
• Supports in issuing monthly CRM report
• Confirms cancels and follow up on sales orders done online and Generates sales leads that develop into new customers
• Generate interest in new ...

products or services and connect customers with salespeople when required

Foster and maintain relationships with customers to improve our retention rate

Maintain updated knowledge of all company products and services in order to provide adequate education to customers

Update FAQ section by the frequently asked questions by customers

Qualifications:

• Bachelor degree is a must.
• 1 2 years of experience in a call center customer service or support is a must.
• Very good command of the English language
• Very good communication skills.
• Diligent multitasking and detailoriented person.
• MS Office applications (MS Outlook Excel word..) is required.
• Creative and innovative thinking
• Experience in the jewelry or luxury goods industry is a plus

Seniority Seniority level:

MidSenior level

Industry:

Luxury Goods & Jewelry

Employment type:

Fulltime

Salary:

3000 to 3500 riyals

Instructions:

Please dont call and dont Whatsapp call otherwise we dont approve your CV information.

Just Visit this Link and Solve short survey so you can ready for apply you see the company CV apply option.

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