Customer Experience Airport Services Manager - Luxor

Key Responsibilities Include The Following

• Implements Ground Services strategy at the station level and provides insights into customer demands and operational constraints.
• Maintains station’s NPS within targets and addresses any customer related issues and/or challenges.
• Maintains high standard to enhance the customer experience.
• Evaluates and propose cost effective measures to reduce unit cost and enhance customer service delivery.
• Managing the day-to-day operations of the station and acting as liaison between airport service providers, government agencies & authorities and QR senior management.
• Responsible for the Station’s Operations, Safety and Security, Business and Contingency Plans, Emergency and Accidents Response.
• Ensures that the overall airport operations meet QR’s standard, policies and procedure and conforms to aviation regulatory requirements.
• Supports in the preparation of annual budgets proposals for the station.
• Manages station performance (KPI and SPI) and station readiness to any audit requirement both internal and external.
• Supports new station start up when required and conduct GHA Technical assessment.
• Establishes the department or team’s objectives and priorities to align with and support business objectives.