Call Center Agent - English - 2P Perfect Presentation

We are seeking a highly motivated and customeroriented Call Center Agent to join our team in Riyadh Saudi Arabia. As a Call Center Agent you will be responsible for handling customer inquiries resolving issues and providing excellent customer service. The ideal candidate should have exceptional communication skills strong problemsolving abilities and a passion for delivering exceptional customer experiences.

Responsibilities:

• Answer inbound calls and respond to customer inquiries in a professional and courteous manner
• Provide accurate and timely information to customers while maintaining a high level of customer satisfaction
• Resolve customer complaints and issues by investigating problems developing solutions and implementing appropriate actions
• Follow up with customers on unresolved issues to ensure customer satisfaction
• Maintain detailed and accurate records of customer interactions transactions comments and complaints
• Collaborate with team members and ... other departments to ensure prompt and effective resolution of customer issues
• Upsell products and services to customers when appropriate
• Stay updated on product knowledge and company policies to provide accurate information to customers
• Adhere to call center scripts and guidelines to provide consistent and highquality customer service
• Meet or exceed call center performance metrics including customer satisfaction productivity and quality targets

Requirements:

• Previous experience in a call center or customer service role is preferred
• Excellent verbal and written communication skills in Arabic and English
• Strong problemsolving and decisionmaking abilities
• Ability to work in a fastpaced and dynamic environment
• Strong attention to detail and accuracy
• Ability to multitask and prioritize tasks effectively
• Positive and professional attitude
• Flexibility to work in shifts including evenings weekends and holidays
• Proficient in using call center software and computer applications
• Strong knowledge of customer service principles and practices

Skills:

• Excellent communication skills
• Strong problemsolving abilities
• Attention to detail
• Ability to multitask
• Knowledge of customer service principles